Terms of Service

Last updated: September 26, 2026

These Terms of Service apply to cleaning services provided by SWYFT Cleaning Services. By requesting or booking a service, you agree to the terms below. The specific service, price, schedule, and any special instructions will be confirmed with you before the appointment.

1. Services and Scope

SWYFT provides residential and commercial cleaning services in Ottawa and nearby areas. The tasks included in a cleaning depend on the service booked and the details agreed upon before the appointment.

Please tell us about any special requests or areas that need extra attention when requesting a quote. Tasks not included in the agreed scope may require additional time or a separate charge, which we will discuss with you before proceeding.

2. Quotes and Payment

We will confirm the price or pricing basis with you before the service. If the property's condition, size, or requested tasks differ significantly from the information provided, we will discuss any price or scope changes with you before doing additional work.

Payment is due [upon completion / as otherwise agreed in writing]. We accept [list the payment methods you actually accept].

Any applicable taxes will be shown where required.

3. Booking, Cancellations, and Rescheduling

Appointments are subject to availability. Please contact us as soon as possible if you need to cancel or reschedule.

Cancellation policy: [Insert the notice period and any cancellation fee you have decided on. State the fee clearly before customers book.]

Any cancellation fee must be disclosed to you before your booking is confirmed. If no cancellation fee has been agreed to, do not assume one applies.

4. Property Access and Safety

You agree to arrange safe and reasonable access to the property at the agreed time and to let us know in advance about relevant entry instructions, pets, alarms, or safety concerns.

If we cannot access the property, or if conditions make it unsafe to provide the service, we may need to reschedule. Any applicable charge will be discussed with you in advance and must be part of the booking terms.

5. Customer Responsibilities

Please secure cash, valuables, confidential documents, and fragile or irreplaceable items before the appointment. Let us know about delicate surfaces, existing damage, or product sensitivities that could affect the cleaning.

Please provide accurate information about the property and the requested service so we can prepare an appropriate quote.

6. Concerns About the Service

If you have a concern about a completed cleaning, contact us at swyftcleaningottawa@yahoo.com within 24 hours of the appointment and describe the issue. We'll review it with you and discuss a reasonable way to address it.

This process does not limit any rights or remedies you may have under applicable law.

7. Care and Responsibility

We will take reasonable care while providing the service. Please tell us before the appointment about pre-existing damage, delicate materials, or items requiring special handling.

Nothing in these Terms excludes or limits responsibility where doing so would be prohibited by law.

8. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. The terms agreed for an existing booking will not be changed without your agreement.

9. Contact Us

Questions about these Terms or your booking? Please contact us.